Frequently asked questions
How long before I receive my order?
Regularly, Priority Mail will take 2-5 business days within USA and 3-7 business days to Canada. For other parts of the world, it’ll take up to 10-15 business days.
Do you offer refund/return?
Yes, in case you change your mind or order the wrong products, we’re happy to offer refund within 14 days of delivery only if the products are returned to us in original condition, sealed, unopened and buyer pays return shipping.
Unfortunately, we don’t offer refund if products are opened and used. If you want to try our products, we offer sample kits upon request.
Do you have samples for your products?
Yes, we offer Sample Kits at an affordable price for you to test it on your skin upon request. The samples will last for 1-2 weeks, enough to get some early results.
I have placed an order, is it possible to cancel it?
Yes, you can only cancel the order before 4pm on the same day. Once the order has been packed and dispatched, we can’t cancel it for you. However, if you wish to return it upon receiving, please refer to our Return & Refund Policy.
Are Aster Skincare products tested on animals?
No, ALL of our products are cruelty-free. We love animals!
Are Aster Skincare products vegan?
Yes, ALL of our products are completely plant-based.
Where are Aster Skincare products made?
Our products are made in Texas, USA with love and passion for your skin!